Effective Decision Making: Enabling Superior Performance Through Effective Decisions

Course Overview

Decision-making is an integral part of modern management. Essentially, Rational or sound decision making is taken as primary function of management. Every manager takes hundreds and hundreds of decisions subconsciously or consciously making it as the key component in the role of a manager. Decisions play important roles as they determine both organizational and managerial activities. A decision can be defined as a course of action purposely chosen from a set of alternatives to achieve organizational or managerial objectives or goals. Decision making process is continuous and indispensable component of managing any organization or business activities. Decisions are made to sustain the activities of all business activities and organizational functioning.

Decisions are made at every level of management to ensure organizational or business goals are achieved. Further, the decisions make up one of core functional values that every organization adopts and implements to ensure optimum growth and drivability in terms of services and or products offered.

This two-day interactive workshop takes participants in a comprehensive simple to follow step-by-step process for decision-making designed to improve every day decisions and the overall performance of the individuals and organizations.

Learning Objectives

By end of this workshop you will be able to:

  • Define decision-making and state the importance in driving performance.
  • List various decision-making models and compare and contract different models and their use.
  • Blend decision making with processes, procedures, governance and authority matrix to stay compliant and improve the quality of decision-making.
  • Use various mechanisms in decision-making process.
  • Evaluate the decision-making and establish decision management process to achieve the desired results of each decision made.

Module #1: Understanding Decision-making

  • Definition of Decision Making
  • The importance of decision Making
  • Issues & Challenges of Decision Making
  • Why People Make wrong Decisions
  • The cost of not making decisions

Activity #1: In your group, calculate the cost of not making the decisions based on the facts given.

Module #2: Decision Making Model

  • Result Driven Model
  • Rational Decision Making Model
  • Intuitive Decision Making Model
  • Using Heart to Make Decisions
  • Understanding Brain in Decision Making

Activity #2: In your group, compare and contrast different decision making models and discuss the use of each model on different occasions.

Module #3: Decision Making Process

  • Processes and procedure
  • Corporate Governance
  • Individual Vs. Group Decision Making
  • Timing of Decision Making
  • RACI Matrix or Decision Authority Matrix
  • Empowering Decision Making
  • Audit Mechanism

Activity #3: Using RACI Matrix, select one function within your group and design a RACI matrix for that function.

Module #4: Decision Making Mechanism

  • Using Intuition to Make Decision
  • Using Brain to Make Decisions
  • Use your heart Deciding with your Heart
  • Four chambers of Heart
    • Full vs.half hearted
    • Clear vs. Confused Heart
    • Open vs Closed Heart
    • Strong vs.Weak Heart
  • Decision Making Tools
  • Decision Making Methods

Activity #4: In your group, select one decision-making mechanism for the problem provided.

Module #5: Decision Management

  • Decision Management Process
  • Execution of Decisions
  • Follow Through
  • Decision Evaluation & Review Mechanism
  • Lessons Learned from Decision Making

Activity #5:  In your group, list decisions make in past and review the results and lessons learned from such decisions.

 

ENROLLMENT & ENQUIRY
  • For Enrollment, kindly state the Course Title and  Number of Attendees, sent it to info@forster.com.my or via our Contact FormHere. We will customise a favorable quotation that suitable for your training objectives.
  • For Enquiry, kindly contact us at +603-8600 5993 for further information. Alternatively, you can email us at: info@forster.com.my, OR, sent your request via our Contact FormHere